1. Introduction

Created with Purpose (‘we’, ‘us’, ‘our’) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (‘POPIA’). This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us.

2. Definitions

‘Personal Information’ refers to information that can identify you as defined under POPIA. ‘Responsible Party’ refers to Created with Purpose, which determines the purpose and means of processing personal data.

3. Information We Collect

We collect personal information including your name, contact details, shipping/billing addresses, payment details, and browsing data collected through cookies or analytics tools.

4. Purpose of Processing

We process your information to: (a) fulfil orders and deliver services, (b) communicate with you, (c) send marketing materials (where consented), (d) improve our website and services, and (e) comply with legal obligations.

5. Legal Basis for Processing

We process your personal information with your consent, when necessary for contractual performance, to comply with legal duties, or to pursue legitimate business interests.

6. Information Sharing

Your data may be shared with trusted third-party service providers (such as couriers or payment processors) only to the extent necessary to perform their functions. All operators are bound by confidentiality and POPIA compliance agreements.

7. Cross-Border Data Transfers

As we sell internationally, your data may be transferred to and processed in countries outside South Africa. We ensure appropriate safeguards are in place as required by POPIA.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, or disclosure.

9. Data Retention

We retain personal data only as long as necessary for business or legal reasons, after which it will be securely deleted or anonymised.

10. Your Rights Under POPIA

You have the right to: (a) access your personal information, (b) request correction or deletion, (c) object to processing, and (d) lodge a complaint with the Information Regulator (complaints.IR@justice.gov.za).

11. Use of Cookies

Cookies are used to enhance website performance and user experience. You may disable cookies in your browser, but certain features may not function correctly.

12. Direct Marketing

We may send marketing materials to you if you have opted in. You may withdraw consent at any time by clicking ‘unsubscribe’ or emailing este@createdwithpurpose.co.za.

13. Children’s Privacy

We do not knowingly collect information from persons under 18 years of age.

14. Updates to This Policy

We may update this policy periodically. Any changes will be posted on this page with an updated ‘Last Updated’ date.

15. Contact Information

If you have any questions or requests regarding this Privacy Policy or how we handle your data, contact: este@createdwithpurpose.co.za.